INFORMATION ON
LOAN REPAYMENT RELIEF
To clients experiencing difficulties in repaying loan obligations amid the COVID-19 pandemic and who meet certain conditions, Mobi Banka will enable the rescheduling or refinancing of loans with a grace period of 6 months.
WHO CAN APPLY FOR RELIEFS
1. On the day of submitting the request, the customer has the status of unemployed person.
As proof of the above, the customer shall submit one of the following documents:
- attestation / certificate of unemployment issued by the National Employment Service, submitted to the Bank in original or by e-mail (more information on the website of the National Employment Service), or
- listing of registrations and de-registrations with the Pension and Disability Fund (PIO Fund) submitted to the Bank in original or by e-mail, or
2. That on 15.12.2020, or on 28.02.2021. the customer was in arrears longer than 30 days in the minimum amount of 1,000 dinars based on any loan obligations to Mobi Banka, or
3. That in the last 3 months the customer earned an average net monthly income from salary or pension that is below the average salary in the Republic of Serbia, according to the latest data from the competent authority (average net salary for September 2020 is 59,698 RSD).
- Employment certificate signed by a qualified certificate or physically signed and submitted to the Bank in original or by e-mail, or
- Bank statements for the last 3 months in electronic form or physically signed, submitted to the Bank in original or by e-mail, or
- Pension checks / Certificate / Pension decision in original or submitted to the Bank by email, or
4. That the customer earned an average net monthly income in the last three months of up to 120,000 dinars, which is by 10% or more lower than the income prior to 15.03.2020 and that the degree of his/her debt-to-income ration, i.e burden on monthly income on loan and other obligations, is above 40% of such income;
In this case, it is necessary to submit proof of income, which can be one of the following documents:
- Employer's certificate of reduced income (example of the certificate can be downloaded here (Download example), signed by a qualified certificate or physically signed, submitted to the Bank in the original or by e-mail, or
- Certificate of employment for the period of 3 months prior to 15.03.2020 and for the last 3 months, signed with a qualified certificate or physically signed, delivered to the Bank in original or by email, or
- Bank statements for the last 3 months prior to 15.03.2020. and for the last 3 months in electronic form or physically signed, submitted to the Bank in original or by e-mail, or
- Pension checks / Certificate / Decision on pension for the period of 3 months prior to 15.03.2020 and for the last 3 months, in electronic form or physically signed submitted to the Bank in original or by email, or
- Account transactions report for the period of 3 months prior to 15.03.2020 and for the last 3 months
TYPES OF RELIEFS FOR THE REPAYMENT OF LOAN OBLIGATIONS
The reliefs provided for by the Decision relate to the RESCHEDULING and REFINANCING of loan products, with a grace period of 6 months and a corresponding extension of the repayment period, so that the borrower's monthly instalments do not exceed those from the initial repayment plan prior to the approval of the respective relief.
During the grace period, while the Bank does not charge the principal-related amounts, it charges the agreed interest. The customer can decide whether to pay the accrued interest during the grace period after the expiry of the grace period or during the grace period.
THE DECISION ON THE TYPE OF RELIEFS IS DEFINED BY THE BANK IN ACCORDANCE WITH THE TYPE OF PRODUCT.
1. RESCHEDULING of the loan implies a grace period - suspension of repayment of obligations to the Bank for 6 months, during which the Bank does not collect the principal, whereas it will charge the agreed interest and the repayment period is extended in the way that the amount of the annuity after the expiry of the grace period until the end of the new loan repayment period does not exceed that amount before the application of reliefs. Thus, after the end of the grace period of 6 months, the customer continues to pay the loan instalment and the repayment period is extended by the time of the pause in the repayment of the loan.
Eligible for RESCHEDULING as a relief in the repayment of loan obligations shall be the customers who meet the conditions defined by the Decision of the National Bank of Serbia and who have already contracted:
- device loan - since this is an interest-free loan, the relief in the repayment of loan obligations implies a grace period in the repayment lasting 6 months. The customer shall submit the documentation necessary to substantiate the fulfilment of the conditions for approving the relief and the Bank will apply the relief by providing a new repayment plan to the customer.
- cash loan - relief in repayment of loan obligations implies a grace period in repayment lasting 6 months. The customer shall submit the documentation necessary to substantiate the fulfilment of the conditions for approving the relief and the Bank will apply the relief by providing a new repayment plan to the customer and a change of the agreed conditions. In the request for approval of the relief, the customer decides whether to pay the accrued interest after the expiry of the grace period or during the grace period.
- cash loan for refinancing - relief in repayment of loan obligations that implies a
grace period in repayment of obligations in the duration of 6 months. The
customer shall submit the documentation necessary to substantiate the fulfilment
of the conditions for approving the relief and Bank will apply the relief by
providing a new repayment plan to the customer and a change of the agreed
conditions. In the request for approval of the relief, the customer decides
whether to pay the accrued interest
after the expiry of the grace period or during the grace period.
2. REFINANCING of loan products means approving a new loan to settle all obligations to the Bank based on the existing loan product(s), with a grace period of 6 months during which the Bank does not charge the principal, whereas it will charge the agreed interest and the repayment period is extended in the way that the amount of the annuity after the expiry of the grace period until the end of the new loan repayment period does not exceed that amount before the application of the relief.
Eligible for REFINANCING as a relief in the repayment of loan obligations shall be the customers who meet the conditions defined by the Decision and who have already contracted:
- credit card / refinancing credit card - credit repayment relief that implies the approval of a new loan with a grace period in the repayment of loan obligations of 6 months. The customer shall submit the documentation necessary to the fulfilment of the conditions for approving the relief and the Bank will apply the relief by concluding a new refinancing agreement. In the request for approval of the relief, the customer decides whether to pay the accrued interest after the expiry of the grace period or during the grace period.
- allowed overdraft - credit repayment relief that implies the approval of a new loan with a grace period in the repayment of obligations of 6 months. The customer shall submit the documentation necessary to substantiate the fulfilment of the conditions for approving the relief and the Bank will apply the relief by concluding a new refinancing agreement. In the request for approval of the relief, the customer decides whether to pay the accrued interest after the expiry of the grace period or during the grace period.
- Fast cash loan - credit repayment relief that implies the approval of a new loan with a grace period in the repayment of loan obligations of 6 months. After the expiration of the grace period, the remaining amount of the debt is repaid in two monthly installments. The customer shall submit the documentation necessary to the fulfilment of the conditions for approving the relief and the Bank will apply the relief by concluding a new refinancing agreement. In the request for approval of the relief, the customer decides whether to pay the accrued interest after the expiry of the grace period or during the grace period.
Important notes:
In the event of a credit card refinancing, on the day the credit refinancing loan is approved, the card will be unavailable for use and you will not be able to use the funds from the credit limit.
If you refinance the allowed overdraft (minus), the funds from the allowed overdraft will not be available for use from the day when the Bank activates a new loan.
If you refinance the Fast Cash loan, after the expiration of the grace period, the remaining debt is to be repaid in two monthly installments.
SUBMISSION OF A REQUEST FOR APPROVAL OF RELIEF
You can submit the completed Request with the supporting documentation in one of the following ways:
- to the e-mail address olaksice@mobibanka.rs . In accordance with the recommendations of the World Health Organization and the competent authorities in the Republic of Serbia, the Bank allows the requests for the application of relief to be submitted by e-mail, so that the Request and supporting documentation may be submitted in a safe and reliable way, without physically coming to the Bank. The safety and health of our customers come first
- by mail, at the address Omladinskih brigada 88, Novi Beograd, or
- in the branch office of Mobi Banka, Omladinskih brigada 88, Novi Beograd (working hours: Monday - Friday from 9 am to 5 pm)