Menu
 

INFORMATION ON

LOAN REPAYMENT RELIEF

 
 

To clients experiencing difficulties in repaying loan obligations amid the COVID-19 pandemic and who meet certain conditions, Mobi Banka will enable the rescheduling or refinancing of loans with a grace period of 6 months.


Mobi Banka implements relief based on the Decision of the National Bank of Serbia on temporary measures for banks in order to adequately manage credit risk in the context of the COVID-19 pandemic, adopted on 14.12.2020.

If you want to contact Mobi Banka regarding loan repayment relief, please write to us at banka@mobibanka.rs.
 

WHO CAN APPLY FOR RELIEFS

 
A customer experiencing difficulties in repaying loan obligations amid the COVID-19 pandemic can apply for loan repayment relief if in the period from 28.02.2019 until 29.02.2020 they were not in arrears for more than 90 days in repaying loan obligations to Mobi Banka.

In the addition to the above, eligible to apply for relief shall be the customer who is currently unable to repay his/her obligations to the Bank, or may have difficulties in repaying these obligations due to extraordinary circumstances caused by the COVID-19 pandemic, subject to one of the following reasons:
 

1. On the day of submitting the request, the customer has the status of unemployed person.


As proof of the above, the customer shall submit one of the following documents:


  • attestation / certificate of unemployment issued by the National Employment Service, submitted to the Bank in original or by e-mail (more information on the website of the National Employment Service), or
  • listing of registrations and de-registrations with the Pension and Disability Fund (PIO Fund) submitted to the Bank in original or by e-mail, or


2. That on 15.12.2020, the customer was in arrears longer than 30 days in the minimum amount of 1,000 dinars based on any loan obligations to Mobi Banka, or


3. That in the last 3 months the customer earned an average net monthly income from salary or pension that is below the average salary in the Republic of Serbia, according to the latest data from the competent authority (average net salary for September 2020 is 59,698 RSD).


In order to substantiate the above, it is necessary for the customer to submit proof of income, which can be one of the following documents: 

  • Employment certificate signed by a qualified certificate or physically signed and submitted to the Bank in original or by e-mail, or
  • Bank statements for the last 3 months in electronic form or physically signed, submitted to the Bank in original or by e-mail, or
  • Pension checks / Certificate / Pension decision in original or submitted to the Bank by email, or


4. That the customer earned an average net monthly income in the last three months of up to 120,000 dinars, which is by 10% or more lower than the income prior to 15.03.2020 and that the degree of his/her debt-to-income ration, i.e burden on monthly income on loan and other obligations, is above 40% of such income;


In this case, it is necessary to submit proof of income, which can be one of the following documents:

  • Employer's certificate of reduced income (example of the certificate can be downloaded here (Download example), signed by a qualified certificate or physically signed, submitted to the Bank in the original or by e-mail, or
  • Certificate of employment for the period of 3 months prior to 15.03.2020 and for the last 3 months, signed with a qualified certificate or physically signed, delivered to the Bank in original or by email, or
  • Bank statements for the last 3 months prior to 15.03.2020. and for the last 3 months in electronic form or physically signed, submitted to the Bank in original or by e-mail, or
  • Pension checks / Certificate / Decision on pension for the period of 3 months prior to 15.03.2020 and for the last 3 months, in electronic form or physically signed submitted to the Bank in original or by email, or
  • Account transactions report for the period of 3 months prior to 15.03.2020 and for the last 3 months
 
Except as stated, the Bank may exceptionally and based on a reasoned request and documentation of the customer, find that there are other facts and circumstances that have caused the of the financial position of the customer and thus their ability to repay their obligations to the Bank (e.g. significant reduction in household income, increased costs due to extraordinary circumstances caused by COVID-19, interruption of continuity of income in various sectors (tourism, catering, culture, etc.)).

For all questions regarding the conditions for applying for relief, you can write to us at banka@mobibanka.rs.
 
 

TYPES OF RELIEFS FOR THE REPAYMENT OF LOAN OBLIGATIONS

 

The reliefs provided for by the Decision relate to the RESCHEDULING and REFINANCING of loan products, with a grace period of 6 months and a corresponding extension of the repayment period, so that the borrower's monthly instalments do not exceed those from the initial repayment plan prior to the approval of the respective relief.


During the grace period, while the Bank does not charge the principal-related amounts, it charges the agreed interest. The customer can decide whether to pay the accrued interest during the grace period after the expiry of the grace period or during the grace period.


THE DECISION ON THE TYPE OF RELIEFS IS DEFINED BY THE BANK IN ACCORDANCE WITH THE TYPE OF PRODUCT.

 

1. RESCHEDULING of the loan implies a grace period - suspension of repayment of obligations to the Bank for 6 months, during which the Bank does not collect the principal, whereas it will charge the agreed interest and the repayment period is extended in the way that the amount of the annuity after the expiry of the grace period until the end of the new loan repayment period does not exceed that amount before the application of reliefs. Thus, after the end of the grace period of 6 months, the customer continues to pay the loan instalment and the repayment period is extended by the time of the pause in the repayment of the loan.


Eligible for RESCHEDULING as a relief in the repayment of loan obligations shall be the customers who meet the conditions defined by the Decision of the National Bank of Serbia and who have already contracted: 

  • device loan - since this is an interest-free loan, the relief in the repayment of loan obligations implies a grace period in the repayment lasting 6 months. The customer shall submit the documentation necessary to substantiate the fulfilment of the conditions for approving the relief and the Bank will apply the relief by providing a new repayment plan to the customer.
  • cash loan - relief in repayment of loan obligations implies a grace period in repayment lasting 6 months. The customer shall submit the documentation necessary to substantiate the fulfilment of the conditions for approving the relief and the Bank will apply the relief by providing a new repayment plan to the customer and a change of the agreed conditions. In the request for approval of the relief, the customer decides whether to pay the accrued interest after the expiry of the grace period or during the grace period.
  • cash loan for refinancing - relief in repayment of loan obligations that implies a grace period in repayment of obligations in the duration of 6 months. The customer shall submit the documentation necessary to substantiate the fulfilment of the conditions for approving the relief and Bank will apply the relief by providing a new repayment plan to the customer and a change of the agreed conditions. In the request for approval of the relief, the customer decides whether to pay the accrued interest after the expiry of the grace period or during the grace period.


2. REFINANCING of loan products means approving a new loan to settle all obligations to the Bank based on the existing loan product(s), with a grace period of 6 months during which the Bank does not charge the principal, whereas it will charge the agreed interest and the repayment period is extended in the way that the amount of the annuity after the expiry of the grace period until the end of the new loan repayment period does not exceed that amount before the application of the relief.


Eligible for REFINANCING as a relief in the repayment of loan obligations shall be the customers who meet the conditions defined by the Decision and who have already contracted: 

  • credit card / refinancing credit card - credit repayment relief that implies the approval of a new loan with a grace period in the repayment of loan obligations of 6 months. The customer shall submit the documentation necessary to the fulfilment of the conditions for approving the relief and the Bank will apply the relief by concluding a new refinancing agreement.  In the request for approval of the relief, the customer decides whether to pay the accrued interest after the expiry of the grace period or during the grace period.
  • allowed overdraft - credit repayment relief that implies the approval of a new loan with a grace period in the repayment of obligations of 6 months.  The customer shall submit the documentation necessary to substantiate the fulfilment of the conditions for approving the relief and the Bank will apply the relief by concluding a new refinancing agreement. In the request for approval of the relief, the customer decides whether to pay the accrued interest after the expiry of the grace period or during the grace period.
 
Note for approval of new loan - refinancing: if the customer is employed and an administrative ban is defined as collateral for the existing loan product subject to refinancing, the Bank may require the customer to submit a new administrative ban (digitally signed or physically signed original), which is a collateral for the new refinancing loan.

Relief shall apply to each product separately by approval of rescheduling or refinancing of loan obligations. 

The relief can be used by the customer for one or several of their loans / loan products currently being repaid to the Bank, and they apply to loan products approved by the Bank before 15.12.2020.

For all questions regarding the types of relief, you can write to us to banka@mobibanka.rs.
 
 

SUBMISSION OF A REQUEST FOR APPROVAL OF RELIEF

 

You can submit the completed Request with the supporting documentation in one of the following ways:

  • to the e-mail address olaksice@mobibanka.rs . In accordance with the recommendations of the World Health Organization and the competent authorities in the Republic of Serbia, the Bank allows the requests for the application of relief to be submitted by e-mail, so that the Request and supporting documentation may be submitted in a safe and reliable way, without physically coming to the Bank. The safety and health of our customers come first
  • by mail, at the address Omladinskih brigada 88, Novi Beograd, or
  • in the branch office of Mobi Banka, Omladinskih brigada 88, Novi Beograd (working hours: Monday - Friday from 9 am to 5 pm)
 
Download the Request for approval of relief here (PDF)
 
The Bank will notify the customer of its decision within 30 days of the date of receiving the Request for approval of relief.

The Request can be submitted no later than by 30.04.2021.

Customers are kindly requested to submit the complete Request from a registered e-mail address in the Bank, with the supporting documentation, so that the Bank can process the Request as soon as possible and decide if the conditions have been fulfilled for applying the relief.

For all questions regarding the types of relief, you can write to us at banka@mobibanka.rs.
 
 

REPRESENTATIVE EXAMPLE

 
You can see representative examples for RESCHEDULING and REFINANCING of loan products here.
 
Representative examples for RESCHEDULING (PDF) Representative examples for REFINANCING (PDF)
 
 

METHOD OF REPAYMENT AND OTHER INFORMATION REGARDING RELIEF 

 
If the customer has opted to pay interest after the expiry of the grace period, the interest accrued during the grace period will be attributed to the basic debt after the expiration of the grace period and a new loan repayment plan will be calculated on the determined debt principal.

If the customers have opted to pay interest during the grace period, after the expiry of the same, they will continue to repay their monthly instalments (rescheduling) namely the new contracted monthly instalments (refinancing).

The relief does not apply to fees for the banking services related to payment operations (e.g. transaction fees, monthly current account maintenance fees, etc.).

For the measures and activities taken in accordance with the Decision, the Bank will not charge fees or costs that it may have regarding these measures and activities, including the costs for processing the customer's Request.

For all questions regarding the types of relief, you can write to us at banka@mobibanka.rs.
 
 

 
Information about moratorium from August 1 to September 30 Information about moratorium from March 31st to June 29th.