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08.12.2022.System improvements
Dear customers, We would like to inform you that for Sunday, December 11, we have planned system improvements, which is why our mobile and internet application, as well as some services, will temporarily be unavailable, from 1am to 11am. We will do our best to ensure the normal functioning of applications and services even before the specified time.
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27.11.2022.
Extention of announced system improvements
Dear customers, We would like to inform you that the announced system improvements will be extended until 11 a.m. Thank you for your understanding. Yours, Mobi Banka
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23.11.2022.
System improvements
Dear users, We would like to inform you that for Sunday, November 27, we have planned system improvements, which is why our mobile and internet application, as well as some services, will temporarily be unavailable, from 1am to 10am.
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07.11.2022.
Temporary unavailability of Mobi Banka applications
Due to planned system improvements, our mobile application may be briefly unavailable from 8am to 9am tomorrow morning.
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01.10.2022.
Temporary unavailability of certain services
We would like to inform you that, due to regular system maintenance, occasional unavailability of certain functionalities of our application is possible from 10PM tonight until 2AM tomorrow morning. Also, there may be difficulties with card payments, and delays of inflows to your account.
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19.08.2022.
Notification about the introduction of a payment account with basic services
In accordance with the Decision of the National Bank of Serbia on the payment account with basic services, which applies from August 19, 2022, Mobi Banka offers customers the possibility of opening and maintaining a payment account with basic services, from the mentioned date.
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18.08.2022.
Planned operations on the Telekom network – possible short-term interruptions of sending SMS messages
Due to the planned operations on the Telekom network, 19.08.2022. in the period from 00:00 to 02:00, short-term interruptions in the delivery of SMS messages are possible.
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02.08.2022.
Temporary unavailability of applications and some Mobi Banka’s services
Due to technical difficulties Bank applications are currently unavailable and card payments might be delayed. We are doing everything to establish uninterrupted use of our services. We will notify you as soon as services are available again. We apologize for the inconvenience and thank you for your understanding.
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28.04.2022.
Working hours of Contact Center and the branch during holidays
During holidays, from April 30th, 2022 up to and including May 3rd, 2022, Mobi Banka Contact Center will work from 10:00 to 18:00. We are here for you on our chat channel at online.mobibanka.rs, option "Start chat". Mobi Banka branch will be closed for the holidays.
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20.04.2022.
Working hours of Contact Center and the branch during Easter holiday
During Easter holiday, from April 22nd, 2022 up to and including April 25th, 2022, Mobi Banka Contact Center will work from 10:00 to 18:00. We are here for you on our chat channel at online.mobibanka.rs, option "Start chat". Mobi Banka branch will be closed for the holidays.
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15.04.2022.
Planned maintenance - temporary unavailability of applications and some Mobi Banka’s services
Due to the planned maintenance, on Sunday April 17th, between 04:00 am and 05:00 am, mobile and internet applications will be temporarily unavailable. Temporary issues might also occur with card payments and inflows. Thank you for your understanding and patience.
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06.04.2022.
Notification about planned maintenance
Due to the planned equipment maintenance of the telecommunication service provider, on Thursday, April 7, 2022, from 00:30 to 06:00, there may be a temporary difficulty in executing IPS payments. During this time, there may also be temporary difficulties in executing transactions and withdrawing EUR at the ATMs. Thank you for your understanding and patience.
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10.03.2022.
Notice on rejected transactions abroad
According to the new Tariffs from 1st of October 2021, for each declined transaction for debit or credit card payment abroad, including internet payments considers a fee in amount of 35 RSD. Please note that the credit card fee applies if the credit limit is activated after 5.10.2021. We emphasize that the amount of this fee is in line with the actual costs that the Bank has on this basis.
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04.03.2022.
Temporary unavailability of IPS payments on March 5th
Due to the planned works on the IPS payment system, this service will not be available to banking apps users on Saturday, March 5, 2022, from 5 a.m. to 6:30 p.m. After this period, IPS payments are expected to be executing without any issues.
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14.02.2022.
Working hours of Contact Center and Mobi Banka branch during public holiday
During holiday Contact Center will work on February 15th and 16th from 10:00 to 18:00. Mobi Banka branch will be closed for the holiday.
