Welcome to Mobi Banka customer service!


Meet your Mobi Banka advisors in the following shops:

News and notifications

We are here to answer all your questions.

The fastest way to get answers for the most common questions is to search through frequently asked questions "FAQ".

If you need additional information about our products and services, as well as for all the questions, suggestions and requests - contact center is at your disposal.

You can approach contact center:

    • Through “Live chat” on the home page of Internet application – by choosing "Start Chat" 
    • Through inbox within the application, by choosing “New message”
    • By calling the number 063/9005
    • Through email address
    • On the social networks - Facebook and Twitter

    The call to the contact center is free of charge for all Yettel network users, while the other network users, as well as calls in roaming will be charged in accordance with the operators’ tariff.

    Customer service working hours for receiving calls are from 9:00 to 19:00 on weekdays and from 08:00 to 16:00 on weekends.

    Also, we are here for you via chat, option Start chat at on weekdays from 8:00 to 22:00 and from 08:00 to 16:00 on weekends.