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CONSUMER SUPPORT NEWS
  • news-img
    19.08.2022.

    Notification about the introduction of a payment account with basic services

    In accordance with the Decision of the National Bank of Serbia on the payment account with basic services, which applies from August 19, 2022, Mobi Banka offers customers the possibility of opening and maintaining a payment account with basic services, from the mentioned date.

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    18.08.2022.

    Planned operations on the Telekom network – possible short-term interruptions of sending SMS messages

    Due to the planned operations on the Telekom network, 19.08.2022. in the period from 00:00 to 02:00, short-term interruptions in the delivery of SMS messages are possible.

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    02.08.2022.

    Temporary unavailability of applications and some Mobi Banka’s services

    Due to technical difficulties Bank applications are currently unavailable and card payments might be delayed. We are doing everything to establish uninterrupted use of our services. We will notify you as soon as services are available again. We apologize for the inconvenience and thank you for your understanding.

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    28.04.2022.

    Working hours of Contact Center and the branch during holidays

    During holidays, from April 30th, 2022 up to and including May 3rd, 2022, Mobi Banka Contact Center will work from 10:00 to 18:00. We are here for you on our chat channel at online.mobibanka.rs, option "Start chat". Mobi Banka branch will be closed for the holidays.

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    20.04.2022.

    Working hours of Contact Center and the branch during Easter holiday

    During Easter holiday, from April 22nd, 2022 up to and including April 25th, 2022, Mobi Banka Contact Center will work from 10:00 to 18:00. We are here for you on our chat channel at online.mobibanka.rs, option "Start chat". Mobi Banka branch will be closed for the holidays.

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    15.04.2022.

    Planned maintenance - temporary unavailability of applications and some Mobi Banka’s services

    Due to the planned maintenance, on Sunday April 17th, between 04:00 am and 05:00 am, mobile and internet applications will be temporarily unavailable. Temporary issues might also occur with card payments and inflows. Thank you for your understanding and patience.

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    06.04.2022.

    Notification about planned maintenance

    Due to the planned equipment maintenance of the telecommunication service provider, on Thursday, April 7, 2022, from 00:30 to 06:00, there may be a temporary difficulty in executing IPS payments. During this time, there may also be temporary difficulties in executing transactions and withdrawing EUR at the ATMs. Thank you for your understanding and patience.

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    10.03.2022.

    Notice on rejected transactions abroad

    According to the new Tariffs from 1st of October 2021, for each declined transaction for debit or credit card payment abroad, including internet payments considers a fee in amount of 35 RSD. Please note that the credit card fee applies if the credit limit is activated after 5.10.2021. We emphasize that the amount of this fee is in line with the actual costs that the Bank has on this basis.

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    04.03.2022.

    Temporary unavailability of IPS payments on March 5th

    Due to the planned works on the IPS payment system, this service will not be available to banking apps users on Saturday, March 5, 2022, from 5 a.m. to 6:30 p.m. After this period, IPS payments are expected to be executing without any issues.

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    14.02.2022.

    Working hours of Contact Center and Mobi Banka branch during public holiday

    During holiday Contact Center will work on February 15th and 16th from 10:00 to 18:00. Mobi Banka branch will be closed for the holiday.