You can activate your card via Internet or mobile application, in the option Cards, Settings, Card activation. In the process of activating the card, you will be able to create your PIN. 

Master Card

You can set card limits in your application in option Cards /  Limits for the card payments at POS, at the ATM and the Internet. The maximum amount you can determine payment to the POS is 600 000 RSD daily through 75 transactions, while the largest monthly amount is 1 000 000 RSD in 500 transactions. Limits for payments on ATMs and payment on the Internet are equal and they are up to 600 000 RSD in 50 transactions daily, or 1 000 000 RSD monthly  in 100  transactions.

Dina Card

You can set card limits by calling Customer Service at 063 9005 from the number registered for contact with the bank.

Thanks to technologies such as 3D Secure, which requires additional confirmation of the identity of the cardholder, you can safely use payment cards to pay on the internet. We suggest that you deactivate the Internet payment option via the application, or, if necessary, activate it before payment. Your card information (CVV2) will only be needed for internet payments, and therefore we advise you not to disclose this information for other purposes.

Master Card

If you can not find your card, you can temporarily block it on the Internet or your mobile application, in the option Cards, Settings, Block a card. A temporary blocked card can be reactivated. In case of theft or loss of the card, we recommend a permanent card block, which you can initiate on the same path. A permanent blocking initiates the creation of a new card that will be sent to the selected address.If you are unable to access the application, you can block your card by calling the Customer Service at 063 9005.

Dina Card

In case of theft or loss, you can block the card or request replacement by calling the Customer Service at 063 9005 from the number registered for contact with the bank."

Master Card supports this technology. 3D Secure technology provides additional security when paying with a card on the Internet. If you use your card on a site that supports this technology, you will be asked to enter a code sent with SMS to your phone number registered in the bank when making a payment. After entering the code, payment will be made.

Master Card

You can change the PIN card to the Internet or mobile application in option, Cards, Settings, Change PIN. After changing your PIN, you need to make the first transaction at any ATM to make your new PIN valid and a card ready for all payments.

Dina Card

PIN can be changed at Mobi Banka ATM.

PayPass is a MasterCard technology that enables contactless payments. The Debit MasterCard editions of Mobi banka support this form of payment. You are able to use your card at all locations that have installed terminals for contactless payments. Transactions without entering PIN are allowed only for amounts that do not exceed RSD 1,500, for the larger amounts it is necessary to enter PIN. Contactless card can be used abroad, and the amount in which it is possible to carry out a transaction without entering PIN is different depending on the country, but most often it does not exceed EUR 20. Dina Card does not support non-contact payment.

The CVC2 / CVV2 security code is a three-digit number written on the back of your card that is required for internet payments.

In that case, before contacting the bank, please ensure the following:

• the name of the point of sale on the slip of the transaction;
• if you are not sure that the transaction was executed on the date displayed, try to identify the amount or the name of the point of sale, because card transactions are not executed on the same day;
• If a transaction appears twice in your balance, and you know that the first transaction attempt was unsuccessful, check whether both transactions are approved or is just one payment made.

At any moment you can contact the Call Center at 063/9005. If you believe that the transaction is a result of misuse of your payment card, you need to block the card immediately.

Dina Card card can be paid only in the country, while Master Card can also be used abroad. If you do not have a Euro for abroad payment, the money from your account will automatically be converted from other available currencies. You can also use your card in Serbia even though you have only foreign currency in your account. The recommendation of the bank is to provide euros in the payment account abroad and on foreign sites, while for payments in the country it is most advantageous to have dinars.

In case your PIN is blocked at the point of sale, you can unblock it at the ATMs of Mobi Banka, selecting the option to unblock and enter your PIN. Master Card: If you can not remember your PIN, you can change it in the bank application, on the Cards option, Settings, Change PIN and after 24h your card will be ready to use again with the new PIN. For Dina Card, the change is possible by calling the Customer Service at 063 9005 from the number registered for contact with the bank.

If the card does not arrive within 15 days from opening the account to your contact address, call our Customer Service at 063 9005.

In case your card is held in the ATM of Mobi Banka or another bank, call our Customer Service at 063 9005. The advice is to temporarily block the retained card to the Internet or mobile application on the Cards, Settings, Block a Card.

It is possible to divide into installments payment executed by Master Card exclusively if you have a credit card. On the My Accounts option, List of transactions, select the transaction you want to share on rates, then the Pay from the Credit card option. You can split into a installments transaction that meets the following requirements:

• payment made in the current month,
• at your credit card limit are available funds in the amount of the transaction that you want to split into installments,
• the minimum amount of transaction that can be divided into installments is RSD 2,000,
• fee  for split to installments is 6% of the total amount of the transaction or 500 RSD minimum. The fee will be evenly distributed and charged with each installment (for example if you divide 10.000 to 10 installments, the fee will be 600 RSD and it will be charged in the next 10 months in the amount of 60 RSD).

The highest number of instasllments you can choose is 12.

The Dina Card card is not visible in the bank application, and additional settings are not required for its display. All payments made with any card are available for viewing in My Accounts, Details, List of transactions.

Your Master Card is issued with a printed validity period and is active until the last day of the month specified on it. The bank will automatically start the process of issuing a new card and it will be sent in due time to you by mail, in accordance with the expiration date of the card you are using. From 17.8. with the new Master Card in 2018 you will also get a Dina Card card.

• Internet payment channel is switched OFF - we advise you to make sure that your internet payment channel is switched ON in the application before confirming the payment (path: Cards/Limits) 
• Insufficient funds on the account
• Maximum number of card transactions reached - check settings in the application, options: Cards/Limits 
• Card blocked or inactive - check the status of the card via the application, in the option Cards 
• We especially want to draw your attention to the recurring fee for subscription services - unsubscribe from the subscription services directly at the merchant
• Entering the wrong CVC/CVV code - before confirming the payment, check whether all the data from the card have been entered correctly.